Monday, January 17, 2011

What you said...

We have recently attended a Usability Fix event organized and hosted by Bolidea in Montréal, QC, where different features of our product has been tested.


These are the key lessons we learned:
  • there is still room for improvement in our registration process 
  • the upper left icon to change the country code is not understood as such by everybody
  • some clarification / help is needed to make free calls
  • when typing a password, it should not show in clear
  • our payment process appears too long and not convenient (especially on a phone)
  • most users would like a Paypal option to facilitate transactions

We're now back to the bench!

Many thanks to Alexandra, Sarah, Heri and other testers for your valuable inputs.





2 comments:

  1. Salut Jerome!

    Another thing to add to the list of improvements is to get rid of the option window that pops up when attempting to make a "regular" call (to use Tribair or carrier).

    Cheers!

    ReplyDelete
  2. Absolutely! This has been request by many and will be part of our next release that is scheduled by the end of the month.
    Thanks for your comment !
    Jerome

    ReplyDelete