Free Calls Update

As a startup, we are experimenting different approaches. It's normal to try several scenarios and keep what works best. Our Free Calls app worked extremely well. Users would start the app, listen to an add as they dial their phone number, then listen to an interactive ad trying to sell them something before the phone call gets placed. And finally, the user gets connected for up to 5 minutes for free talking. The app worked great, had lots of users from the start.

The only problem is that we got screwed by VoodooVox, our ad agency. They were promising revenue that just wasn't there. We were loosing lots of money and had to cancel the app. It's really too bad as it was a really good and useful app that had tremendous potential. We were only starting but climbing the App Store rankings very fast.

We will try to find other sources of revenue for the app and relaunch it.

Break Even

As a startup, it's very difficult to get funded. But it is also only the start of the adventure. Getting funded doesn't mean less work and more security, on the contrary. It means you need to answer to investors, you need to maximize their investment. It's also the start of constant differences between the investors and the company. The problem is that both don't have the same goal to start with. Even if the goal is clearly stated in the business plan, it isn't viewed the same way by both parties.

An investor will invest in multiple companies. It knows they won't all make it, but the ones that do will payoff lots more than what they loose with the others. So an investor must push to get the maximum amount of value for the companies that do make it. They are willing to take lots of risks to make it. They don't really care about short term profitability, they want maximum traction, maximum brand name, maximum marketing, maximum burn. They have plans to invest more money in companies that have success to maximize their investment.

But as an entrepreneur, the goal is not the same. If you are part of the companies that fail, you also fail. It's going to be hard to convince another investor to invest in your company. You don't have multiple tries like the investors. You are not willing to risk as much as the investor, your priority is not maximizing burn but making the company profitable by making the right decisions at the right time. Patience is a virtue, but investors unfortunately have little of. A startup is a lot of hard and lightning fast work while holding back investors from spending all the marketing budget in the first month of launch. By becoming profitable, the company doesn't depend on raising another round and convincing new investors and old ones that the company will be a big success. The biggest advantage of becoming profitable is that the company decides when and if it needs another round and at what cost. It doesn't become a question of survival.

At Tribair, we have become profitable within a year of raising our first round, it was our goal from the start and it was shared with our investors. We have even surpassed our previsions which must be very rare in the startup world, and we get along with our investors just fine thank you.

418 Android devices, and counting

Our users are calling with Tribair on over 400 devices. New devices keep popping up almost every day. We have spent tremendous efforts in trying to keep up and test all these devices. Our app has recently been improving on all aspects. Downloads, calls, ratings, payments and retention are all increasing. The hard work is finally paying. The most important metric, user satisfaction, is increasing.

The problem is we cannot buy all possible phones and test all of them. There are just too many, and the app must work on new phones as soon as they come out, even before we can test. We were fortunate enough to be one of the first Android developers. Google gave us a Nexus One phone, as they did to a few developers, to speed up the development of apps. We also bought the most popular models and a few tablets. Our most popular model is the Galaxy by Samsung.

For the other models, we rely heavily on the Android simulator. We simulate different screen sizes, features and versions. Android hardware developers can do anything they want, there are no restrictions. The key to developing good Android apps is to never assume anything. Always check if the phone has a feature before using it, otherwise it will crash. For example, does the phone have WiFi, 3G, speaker phone, Google maps installed, etc.

Android is clearly taking over the smart phone market. They have so many different alternatives and propositions for the users as opposed to iPhone who has only 3. The key for us is to always keep updated and to reach as many users as possible to offer our solution. We are now very confident with our Android app, marketing can now accelerate knowing that people we reach will be happy with our new Tribair Android app.

New Languages

Our latest version includes 4 new languages: Arabic, Hebrew, Korean and Thai.

Middle East has just passed North America for total number of users. By adding Arabic and Hebrew, the difference should increase even more.

We have also added servers to better support Middle East and Asia. Our coverage is getting better and better, sound delay is being reduced with each new server added to our network. In most cases, the delay should now be almost the same as if the call was placed using a landline.

Dirty Cheap or Dirty Dirty?

Some calling cards are really doing some magic with your minutes.

They know how to make them disappear in no time.

Let's see their magic tricks and bring this shady side to light.

According to users, the calling cards don't deliver what they promise.

Their tool to under-deliver? fees.

Connection Fee: Charged when call begins. I've recently seen a card offering the US at 0.1 ¢/min with a 99 ¢ fineprint connection fee and with a limited talk time of 20 minutes… do the math!

Maintenance Fee: Can be charged at the end of a call, or every week, or every month. Just a way to make sure you card expires in no time.

Communication Fee: A charge when the call is over.

Disconnection Fee: Yet another penalty for ending your call.

Long-Talking Fee: A fee for talking for more than 20 minutes.

Toll-free Access Fee: A fee for accessing their TFN to use the service.

On the top of that, some calling cars have an outrageous rounding policy, sometimes 3-5 minute.

Even the largest player in the business, with total sales last year of $2.2 billion is playing a nasty packman game with your minutes. On their $3 Crazy card, they charge a connection fee at the end of the call for every five minutes of use. The card also lists a 25% service fee. The card issuer says the fees are fair since a customer can avoid them by using all of a card's minutes for one conversation.

This is just sad when you know that customers are mostly poor immigrants, older people, and other low-income consumers.

Free Calls

Tribair has just released another app on iPhone called: Free Calls. Users can call to over 75 destinations for free. A few ads are first played to the user before his call is connected for up to 5 minutes.

Users have made more than 1000 free calls on the first day of the app's release. The app is slowly climbing up the App Store rankings as more and more users download ad use it.

Download Free Calls from Tribair on your iPhone and make free calls to destinations like:

Argentina,

Belgium,

Canada,

Chile,

China,

Denmark,

France,

Germany,

Hungary,

India,

Japan,

Mexico city,

Norway,

Portugal,

Singapore,

Turkey,

UK,

USA

International Platform

In order to improve its call quality, Tribair has invested heavily in its telecommunication infrastructure. It now has servers on all continents except Oceania, but servers in Australia and New Zealand will be installed and taking calls shortly. In order to benefit from the new infrastructure, users must upgrade to the latest version (1.2.6 on iPhone, 1.70 on Android). The delay experience by users has been significantly reduced, users will now benefit from the same call quality everywhere in the world.

Furthermore, Tribair has changed it's speech compression algorithm. Calls are now using less bandwidth with smaller packets which are less likely to be lost in the cloud. In heavily used public WiFis, calls have a better chance to be high quality.

Tribair will continue to monitor the quality of each call by measuring delays and packet loss. Measures are taken every week to make sure the quality follows its user growth.